Refund Policy

1The guarantee

Everything on this site carries a 30-day no-questions money-back guarantee. Buy it, read it, try it, and if it is not worth what you paid, ask for your money back within 30 days of the purchase. You get it.

You do not have to give a reason. You do not have to prove you tried. You do not have to delete the files first or send anything back, because there is nothing to send back. One email is enough.

2What it covers

Every paid product: single guides, the full library, The Better You System, the Companion, printable packs, the audio narration pack, protocol products bought from a quiz result, and dated group programmes.

The clock starts on the day your payment goes through, and it runs for 30 days from that day.

Free guides cost nothing, so there is nothing to refund. If you want off the list, use the unsubscribe link in any email.

3How to ask

Either of these works, and neither is slower than the other:

1. Email support@dailybetteryou.com from the address you bought with, and say you want a refund. That is the whole message.
2. Open the customer portal link in your receipt from Lemon Squeezy, our merchant of record, and request it there.

We may ask one short question about what went wrong, because it is how the product gets better. Ignoring it costs you nothing and does not slow the refund down.

4How long it takes

• We reply to refund requests within two business days.
• Lemon Squeezy, as the seller of record, processes the refund to the card or account you paid with.
• Banks take their own time after that, usually 5 to 10 business days, sometimes longer for cards issued outside Europe.

You get the full amount you paid, including any tax the merchant of record charged you.

5What happens to your access

Your access ends when the refund goes through: download links stop working, the Companion invitation is withdrawn, and a place in a dated programme is released to the next person.

Files you already downloaded are on your own device and we cannot reach them. Deleting them is the honest thing to do, and we are trusting you to do it. The licence in the Terms ends with the refund.

A refund does not remove you from the email list. Unsubscribe if you want that too.

6Your statutory rights

Consumers in the European Union, the United Kingdom and the European Economic Area normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, that right ends when supply begins, once you have given express consent to immediate supply and acknowledged the consequence. You do that with a tick box at checkout, before paying. The detail is in Terms section 6.

The guarantee above is deliberately wider than that right: 30 days instead of 14, no reason required, and unaffected by the fact that you already downloaded everything. So in practice the tick box costs you nothing.

Nothing in this policy limits rights you have by law, including your rights where a product is faulty or not as described.

7Repeat requests

The guarantee is written on trust and almost everyone treats it that way. A small number of people do not.

Your first refund is honoured, always, whatever the pattern looks like. If the same buyer keeps buying and refunding, we may decline a later request and stop selling to that person. We will tell you if that happens and why.

That is the only limit on the guarantee, and it applies to a repeat pattern, never to a first request.

8Chargebacks

Please email us before asking your bank to reverse the payment. A refund reaches you faster than a chargeback does, and we would rather give you your money back than argue with a bank about it.

If you do not recognise a charge, it will read as our merchant of record on your statement rather than as Daily Better You. Write to us and we will identify it in one reply.

9Contact

support@dailybetteryou.com. Refund requests go to the front of the queue.